Content Operations & Production Assistant

RESPONSIBILITIES

• SOCIAL MEDIA PUBLISHING & SCHEDULING
• Manage daily publishing and scheduling across social media accounts, including Instagram, TikTok, Snapchat, Facebook, and YouTube.
• Ensure content is posted accurately and on time across all platforms.
• Prepare and review captions, thumbnails, tags, collaborator invitations, and other publishing details.
• Maintain and update content calendars across four brands.
• Coordinate with editors and team members to ensure content is ready for publication.
• Monitor published posts and troubleshoot any publishing issues.
• Ensure sponsored content is published according to campaign requirements and deadlines.
• COMMUNITY MANAGEMENT & ENGAGEMENT
• Manage daily community engagement across four social media brands.
• Proactively comment on relevant posts from creators, brands, and other accounts to increase visibility and engagement.
• Respond to comments on content in each brand's established voice.
• Identify trending conversations and opportunities for meaningful engagement.
• Monitor audience feedback and flag notable comments, questions, or concerns.
• Help strengthen relationships with online communities through consistent, thoughtful engagement.
• CONTENT PRODUCTION & FILMING
• Assist with on-the-street filming and interviews throughout New York City.
• Support interviewers and production teams with equipment setup, audio checks, and filming logistics.
• Help identify and approach potential interview subjects when needed.
• Coordinate filming schedules, locations, and production needs.
• Assist with organizing, labeling, and uploading raw footage after shoots.
• Help troubleshoot basic production issues to ensure filming runs smoothly.
• Provide general hands-on support during shoots and special productions.
• REPORTING, ANALYTICS & ADMINISTRATIVE SUPPORT
• Collect, organize, and maintain social media performance data across all accounts.
• Track key metrics including views, engagement, follower growth, and content performance.
• Prepare regular performance reports and summaries for internal use, brand partners, and sponsors.
• Compile statistics and insights for sponsorship proposals, campaign recaps, and business presentations.
• Maintain accurate spreadsheets, trackers, and reporting documents.
• Assist with general administrative tasks and special projects as needed.
• COMMUNICATION & PROJECT COORDINATION
• Help coordinate communication between internal team members, freelancers, interviewers, editors, and external partners.
• Serve as a point of contact to ensure projects and deliverables move forward efficiently.
• Follow up on outstanding tasks, deadlines, and requests to ensure nothing falls through the cracks.
• Assist with scheduling shoots, meetings, and other production-related activities.
• Track project progress and proactively flag delays or issues.
• Help ensure all parties have the information, assets, and resources needed to complete their work.
• Support day-to-day coordination across multiple brands and business initiatives.

WHAT SUCCESS LOOKS LIKE

• Content is consistently published accurately and on schedule across all accounts.
• Social media communities receive consistent, thoughtful engagement.
• Filming days are organized, efficient, and well-supported.
• Performance statistics and reports are accurate, organized, and readily available.
• Communication between team members and external partners runs smoothly.
• Projects stay on track, deadlines are met, and outstanding tasks are proactively followed up on.
• Leadership can spend less time managing day-to-day logistics and more time focusing on creative direction and growing the business.

WHY JOIN US?

• Work directly with a fast-growing digital media company reaching millions of people worldwide.
• Gain hands-on experience across content production, social media operations, and brand partnerships.
• Be part of a small, creative, entrepreneurial team.
• Work on content that reaches and connects with people around the world.
• Opportunity to take on more responsibility and grow with the company.